Support & Escalation Guide
What Pump Wizard Pro Can Do
- Guide step-by-step pump troubleshooting.
- Provide safety-first diagnostics (LOTO (Lockout-Tagout, depressurization).
- Identify common suction, priming, pressure, or performance issues.
- Log structured troubleshooting data for review.
What Pump Wizard Pro Cannot Do
- Replace OEM service manuals or certified service technicians.
- Guarantee equipment repair or prevent downtime.
- Perform on-site inspections, repairs, or part replacements.
Escalation Process
If the issue is unresolved after three troubleshooting steps:
- The bot will recommend escalation.
- Customer may open a service ticket directly through the bot.
- PSR’s service team will follow up by phone/email for additional support or scheduling.
Emergency Situations:
For emergencies (e.g., safety hazards, environmental release), stop using the Service and follow company emergency procedures.