Privacy Policy — Pump Service & Rental LLC

Effective Date: 07/18/2018

Pump Service & Rental LLC (“PSRLA,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website pumpserviceandrental.com, our subscription service “Pump Wizard Pro,” and related communications, including SMS messaging.

1. Information We Collect

  • Personal Information: Name, email, phone number, company, billing information when you subscribe.

  • Usage Data: Messages sent via Pump Service and Rental LLC and/or Pump Wizard Pro, troubleshooting conversations, service notes, customer service.

  • Device/Log Data: IP address, browser type, access times, and referring URLs.

2. How We Use Information

  • To provide, maintain, and improve Pump Service and Rental LLC and/or Pump Wizard Pro services and customer experience.

  • To communicate with you, including responding to pump troubleshooting inquiries by SMS.

  • To send trial reminders, billing updates, and support notifications.

  • To generate anonymized reports for internal service improvement.

3. Sharing of Information

  • We do not sell or rent personal information.

  • We may share limited information with trusted service providers (e.g., payment processors, SMS carriers, AI vendors) strictly to operate the service.

  • We may disclose information if required by law or to protect our rights and safety.

4. Data Retention

  • SMS/chat logs are stored securely for service history and reporting.

  • We retain data only as long as necessary for the purposes described in this Policy.

5. SMS Messaging

  • By providing your phone number and consenting, you agree to receive SMS from Pump Service and Rental LLC and/or Pump Wizard Pro.

  • Message frequency varies by usage.

  • Standard carrier rates may apply.

  • Reply STOP to unsubscribe, or HELP for assistance.

6. Security

We use reasonable safeguards (encryption, restricted access) to protect your information, but no system is 100% secure.

7. Your Rights

  • You may request access, correction, or deletion of your information.

  • You may withdraw SMS consent at any time by replying STOP.

8. Contact Us

PSRLA – Pump Service & Rental LLC
Address:  228 Industrial Pkwy STE 100 Lafayette, LA 
Email:  Sales@psrla.com
Phone:  337-534-8511